I watched a repair video. It was very easy to repair the problem. I took off the agitator to get to the washer agitator coupler. Unscrewed the bolt that was holding the coupler and pulled the coupler off and out of the machine. I cleaned the area that was under the agitator and the agitator coupler and installed the new coupler and bolt which l purchased from appliancepartspros.com. l then installed the agitator onto the coupler. The wash machine works great again.