Started with timer, not from APP, first one was broken as ones in the past were. Wife and I installed but did not fix problem. On to Plan B. We blew into the sensor hose and it was clear so we ordered the the switch which was confusing as it went to the fabric softener switch. APP part was cheaper than Sears, when it came in I was at work so my wife popped the control panel off watched the video and in less than 5 mins washer like new. So dont pay for the extended warranties try and do it your self and not only save money but feel good about yourself.