Do-It-Yourself Story

We ordered the parts as needed Was helped by the CHAT line. It was great. I paid for a two day delivery. The box came on time, except the Back splash was not in the original box. (That was a VERY necessary item. I called for the Back splash to be sent. We then realized we needed another small part. It came the next day! Still no Back splash! Another call was made. A representative said that FedEx broke it in shipping??? but she would arrange for another Back splash to be sent out. Finally, on Friday, March 2, we received the Back splash. We installed the parts that we received. All is working perfectly. It was nice to get parts that worked with a GE product. I personally think that your company thought I was not telling the truth about what was in our original box. All in all may washer is now working.