The appliance parts pros videos on how to take apart the washing machine were so complete and easy to understand that I took it all apart to pull out the drum and the transmission. opened the transmission cleaned all of the gunky sticky oil off and refilled with fresh oil. (I think enough leaked out over time that was overheating the transmission. Seems to be working great now. in the process of taking the washer apart and putting back together, I must have cracked the drain hose that goes to the outlet on the back of the washer, so I needed to replace that hose. It was a few dollars more to buy from you instead of the lowest price I could find, but your videos were so helpful and confidence inspiring, that I ordered from you. the part was on my front porch a day and a half later. repair was simple. thanks.