My son was doing his laundry, only to announce that the washer wouldn't rinse, spin or drain. I looked on line at new washers and was staggered to see how much they cost, our Whirlpool is 20 years old! Then I looked on Craig's list to see about getting a used washer, but when I found something that looked good, and looked up how it performed, most of them had terrible reviews. So, I looked at a video that told about the 5 most common things to go wrong and figured out it was a broken lid switch. I had rung out all his clothes and fiddled with the knobs, but figured out that if I used something to poke the thing that makes the washer stop mid spin, that I could empty the washer, put his clothes back in, while holding down the switch, spin them out pretty well. I went through my file with appliance manuals and what not, found the with the model number for my washer and then looked on line to see if I could find the right part. Appliance pro's web site was easy to maneuver, and I was able to find a lid switch that would do the trick. I did watch appliance pro's video on how to repair the lid switch, and had my husband watch it after I'd ordered the part. I asked him if he thought he could do it, because the second time I watched the video I thought maybe it was more complicated that I'd thought....he said no! I said think of how proud you'll be if you fix it! So he brought the lap top down to the basement and went step by step, fixed it, did a couple of loads of wash....and spent the rest of the weekend telling everybody he fixed the washing machine! He did give credit where credit is due, to me for diagnosing the problem correctly, and ApplianceParts pro.com for their clear and concise how to video.