Micheal T Sneedville , TN October 06, 2020 The washer wouldn't spin. Your rep was great and sent my husband the repair specs that he would know what was wrong. He then ordered the part from you, put it in and viola we are back in business. I don't know what tools he used but he said your representative deserves a raise! Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes