Took the cover off of the control panel to access the service manual. Followed the instructions to remove the front panel thereby giving access to the interior of the machine. Determined that the pump was not working, so we turned the machine up to allow the residual water to flow away from the pump, and removed the pump. I ordered a new pump from Appliance Parts Pros, according to the part number in the service manual. Part arrived within 3 days. Installed new pump and replaced all panels. Everything worked fine.