First of all - I have never worked on a washing machine in my life. I'm 63 (retired), mechanically inclined, computer literate and enjoy working with my hands. Went on line, found out how to open the control console and to remove the base to find the leak - you need space and some muscle, but it came off. Found the crack in the plastic pipe running from the water pump to the discharge connector on back - again went on line to your site, looked at the various diagrams and found the part needed. Ordered it, got it in two business days as promised, the price was excellent. Took off the old hose (had some water in it which ran on the floor - dumb me) Used the existing compression clamps and re-connected the new parts - no problems - went in easily. Had some trouble muscling the base onto the frame and reclamping the top - but again no major problems. Plugged the washer in, turned the water on - looked for leaks - nothing, turned the dial to a small load at first - ran through a washing, rinsing, spinning cycle - watching the floor and hoses for any signs of water leaks - nothing - it drained fine and ran like it was suppose to. Went to a full load and ran it again - no drips, no leaks, no problems. My wifes' happy she doesn't have to lug clothes to the laundromat and that I cleaned up the mess the leak had made.