Mike B Richmond , IN December 27, 2019 Wouldn't close and thus run door latch bad First called Sears, they sent two techs who charged over $500 dollars and didn't fix it. I got on YouTube and researched it. Your company was a part of the YouTube information. Ordered the part. Got it within days, installed, dishwasher now works. Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes