Joseph L Taunton , MA August 18, 2017 Appliance: Model WHIRLPOOL 5 year old timer from whirlpool dryer was a defected part. never had this ever happen before with a whirlpool product. Order a new part from your supply unit. Was able to fix it with no problems watching your fix it video. Your rep answering my phone call was the perfect person to be on the line. Thanks again for your very quick response. Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes