Linda April 07, 2020 for Model Number Samsung RS265TDRS My in the door ice maker is making ice and filling bucket but ice will not dispense. A slow whirring noise happens but nothing dispenses. We have gone through troubleshooting procedure, but did not fix. Can the auger motor be the problem and can it be replaced, or do we need to replace the whole ice maker which we have done twice before. Thanks
1 Answer Linda, the auger motor could indeed be the cause. However, it would be recommended that the ice bin is inspected to ensure that it is seated fully and that the ice is not blocked up at the bottom. If it is blocked up at the bottom, the dispenser chute would need to be inspected for an air leak by shining a flashlight up into the dispenser chute and looking down where the ice bin sets. If light shines through, there is an air leak that is causing the ice to block up. For the most accurate information regarding parts, the REV number would be necessary to ensure the compatible parts are notated. Read More...
Michael L Aimaro November 26, 2018 for Model Number Samsung RS267TB I have a 5-E code on the temperature display. Everything seems to work (fridge and freezer are cold) but no ice making. Water dispenser is working. There is no response from that display, but the buttons in the fridge above the crisper work. Any chance you can help me out. Thank you
1 Answer Michael, The error code will indicate a faulty refrigerator sensor and would need to test the sensor to make sure that it is good. If it is good but still getting the error code then this will be a faulty main control board. Read More...
Erin July 19, 2017 for Model Number AP5649984 I have asked to prior questions to which I am still waiting for a reply. All day, the monitor, which only shows when the door is open has been at the right setting, recently when opened it displays 22 E, what does this mean? please reply, thanks, Erin
1 Answer Hello Erin. We will need your model number to help you with this. Please call 1-877-477-7278 or post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx Read More...
Erin July 18, 2017 for Model Number AP5649984 We just received the cover-dispenser assy and we installed it, and the light on the display only goes on when the door is open. When the door is shut no lights are on. Is it broken, or was it installed wrong? Please let me know. Thanks, Erin
1 Answer Hello Erin. It should come on if you touch buttons or open the door. Otherwise it goes to sleep. Thanks. Read More...
Rick November 30, 2016 for Model Number rs265tdrs Ice maker won't dispense ice and auger motor doesn't run. I put in a new ice maker unit I have from a original warrantee service and ended up with a ice maker after they replaced it and problem turned out to be something else. But auger motor still doesn't run and ice doesn't dispense but ice bin is full and water still dispenses. Should I try this first or is there a way to check the padle switch. I figured if water works then the switch must work since it shares the same dispense padle on this model
1 Answer Rick, This issue would be most likely caused by the auger motor which the part number you will need is the assy case - auger motor DA97-11095E. Read More...
Ronnie D November 11, 2016 for Model Number Samsung rs265tdrs The ice maker is not working and we have a new assembly cover for the unit. Can you tell me how to replace it?
1 Answer Ronnie, On the bottom side of the dispenser cover there will be a screw, remove this screw and grab the dispenser cover opening where the ice comes out and pull to the right and pull out on the cover which should allow it to come off. Read More...
Sandi October 02, 2016 for Model Number RS267TDRS The control panel is not working, the buttons are not responding, therefore, I can switch between water and ice. Can I purchase just the inside board, instead of the whole cover dispenser assembly?
1 Answer Hello Sandi. It sounds like the cover DA97-08703L is bad and will need to be replaced. You can not order jus the board. It comes as an assembly. Read More...
Patricia April 02, 2016 for Model Number RS265TDRS I recently changed the evaporator motor and the door panel is blinking on left 22 on the right E how do I reset
1 Answer Patricia, The 22 E error code is a Refrigerator fan error. Test a tthe control board on the CN75 connector between pin 4 Yellow wire and pin 10 gray wire for 7 to 12 vdc. If there is proper voltage then the issue will be the refrigerator fan. If there is no voltage then the issue will be a faulty main control board. Read More...
Yancy November 30, 2015 for Model Number RS265TDRS / Samsung side by side My display show OF on the left and OF on the right side. I have disconnected it from the wall and plugged back in. Still the same problem, what part do I need for this and repair instructions please.
1 Answer Hello Yance. In case of Cooling off Mode, refrigerator may seem like working but it does not make cool air. To cancel this mode, press the Lighting button and the Freezer button at the same time for 5 seconds until “Ding-dong” sounds. Read More...