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Customer Questions and Answers for Electronic Control Board by Whirlpool

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Manufacturer Part
4.89 (64)
By: Whirlpool
Part Number: OEM17965860
Manufacturer Part Number: W10831410

Questions & Answers

For Whirlpool Electronic Control Board (Part Number: OEM17965860)

1 Answer

Lee, The white control board is part number W10831410 and the infinite switch will not matter. Basically, they both have the same parts and only differs because of color.

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1 Answer

DT, there is a thermal fuse [WP3196548] that falls directly in line with the broil element. You may want to test this for continuity. The range would need to be pulled out, unplugged, and the back panel removed. Once the back panel is removed, there will be a brown rectangle with two wires, this is the thermal fuse. If the thermal fuse does not have continuity, then it would need to be replaced. If it does have continuity, then the main control [W10831410] would be the issue.

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1 Answer

Hello Timothy. Based on the information you provided, it sounds like the control board is bad and will need to be replaced on the unit.

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1 Answer

Hello Jason. If the noise is coming from the clock assembly, you will need to replace the clock to repair the unit.

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1 Answer

Hello Godfrey. Based on the information you provided, it sounds like the control board W10831410 is bad and will need to be replaced on the unit.

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1 Answer

John, you may return the part at your expense to the same warehouse that shipped the part to you. You must return the part in the same package the new board came in and also include a copy of your invoice. Once we receive the part it may take an additional week to receive credit back to your account. Hope this helps you, thanks.

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1 Answer

John, you may return the part at your expense to the same warehouse that shipped the part to you. You must return the part in the same package the new board came in and also include a copy of your invoice. Once we receive the part it may take an additional week to receive credit back to your account. Hope this helps you, thanks.

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1 Answer

Hello Thomas. Based on the information you provided, it sounds like the control W10831410 is bad and will need to be replaced. Hope this helps.

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