Customer Questions and Answers for Hub Gear Kit by Whirlpool

Hello Eric, the gear hub W11192794 is now actually a kit with both 20 and 21 in it.

Douglas, The bushing would be part of the upper housing of the mixer.

Doug, It looks like the bushing would need to be replaced.

Rob, The only repair to a gear hub if that's what you are referring to is to replace the part. W11192794

Arnie, Normally when a mixer is leaking grease it is because the grease is old and need to be cleaned out and install new grease. To do this you would remove the back cover and disconnect the power cord. Remove the screws holding the trim in place and remove the trim. Remove the 2 screws at the back under the motor housing. Go to the front of the mixer and remove the 2 screws under the unit. Tap the planetary ring off the front and then there should be a pin holding the planetary in place. Tap this pin out and remove the planetary by pulling down. If you go to clean the chrome ring use a paper towel and be cautious of the sharp edges. Once the planetary is out you would remove the 5 screws under the planetary and then you can separate the upper and lower housing. You would clean out as much grease as possible and then put new planetary grease in.

Hello Attila. You need to check and make sure you installed all the parts correctly into the unit.

Attila, You will want to check the worm gear on the unit for it to be slipping. Check the pin in this assembly to make sure that it is also in place properly.

Hello Gary. The manufacture does not offer the size of the hub W11192794. You will need to contact them for this information. Hope this helps.