Samsung DC97-14421A Washer Spider Arm Assembly Flange Shaft OEM Part

Google is your friend. Appliancepartspros is your friend too!! I used the diagnostics to see why my 6 year old Samsung front loader makes a strange noise followed by a bad smell after it attempts the spin cycle. I used the manual that's taped to the back of the unit to put it in service mode, this helped me discover 2 things; My stay-at-home wife is not lying, she does a ton of laundry (over 4000 washes since we got the washer) AND it gets almost up to 700 rpms in the spin cycle and then shuts off and then tries again and again. I found a few videos that described the problem perfectly, the spider arm basically disintegrates and the tub wobbles all over the place. Great design Samsung... Most videos said the washer is now garbage, pro repair was over $400. I knew I could fix it myself and I found the parts on Appliancepartspros.com including a video that showed the entire process. I am very handy and after watching the video, I tore it down in under 45mins, it was like I already did it before and knew exactly what I was doing. Even my wife was impressed, and that is no easy feat. I needed a new spider and 6 new bolts for under $150 shipped. I chose to get a tub washer and seal too, for an extra $20 it was just sensible to get. I used standard tools including a 10mm, 13mm, and 19mm socket plus basic tools. Reassembly was not bad and I didn't even have any extra parts ;-). I spent most of the time cleaning out the nastiness from 6 years of use. It runs like new and we cancelled the order for a new washer and dryer. $2300 back in my pocket !!! You do have to tear the washer all the way down. This was very easy for me, but some people that do not do stuff like this could find it quite challenging. Please check all the hoses and connections after reassembly. I forgot one hose and watched the first cycle clean my floor. Actually, I guess I cleaned it as I sopped up the water... I hope this helps, Happy fixing! Samsung, if you are reading this, please fire the engineer that decided to use that self destructing metal. You should probably fire the engineer that recently designed the latest exploding washer that just got recalled too.

Really excellent video from AppliancePartsPros.com guided me through the entire process...so there is little I need to add on exactly how to change out the spider arm. The video is also on YouTube at this link: https://www.youtube.com/watch?v=gTXoKMHHpLs&t=22s However, here was my experience... which may be of some help. I heard a bang from the washer and then saw smoke coming from the drum. I read online that this was most likely due to a broken spider arm, which is located at the back of the washer drum. After reading about what a major repair it is, my initial inclination was to just buy a new washer. I was particularly frustrated with this path however, because my nice, expensive, matching stainless steel set (on pedestals) would be broken up. I wanted to blame Samsung because they use dis-similar metals, which contributes to the corrosion problem, but the washer did last almost 10 years with weekly use. Plus we have hard water, which has contributed to problems with other appliances over the years. I watched several homemade repair videos (most very poor quality)... but then found the professional, step by step video on appliancepartspros.com. This made all the difference. Although you end up taking almost everything out of the washer (and yes, there are a ton of steps), there was no individual step that looked too bad. I certainly can take off hose clamps and remove bolts. Since I was going to junk the machine anyway, I decided to give it a try. I worked slowly, but got everything out the machine that first afternoon (about two hours) and quickly saw it was the spider arm. It wasn't nearly as scary as I originally thought. I ordered a new one, including the six new bolts that hold it in and a new rubber drum seal (which they will tell you when you call to order parts). For less than $200, I was willing to take the chance that I could get it reassembled. I cleaned everything up as I went along and it all went back together perfectly. This not only saved me a ton of money, but saved me from having a mismatching washer and dryer. A couple of notes on assembly. - Three of the six bolts broke off inside the old spider arm, but that doesn't matter at all since it gets replaced (you don'y have to get them out). - Best for two people to lift the drum off (then on) the two main springs. Pay attention to the video for the proper technique...it makes a difference. - Clean everything really well (drums, hoses, etc) while it's apart and inspect for damaged parts before calling in your order. - Stay organized. I used PosIt notes to label parts and placed them sequentially along a wall for reassembly. - I took several photos throughout the disassembly, just in case. I hope this helps...and good luck!!

My wife reported that the washer made a loud bang noise and then sounded like gravel being poured from a truck. Well, I went to the washer, emptied it, and tried just a rinse and spin cycle. Sure enough, as the drum rotated and was making a grinding sound. After a little research here and on YouTube, I went back to the washer and tried to move the stainless tub back and forth (it should NOT move) and it bounced around with ease. So, unfortunately, I believed the Spider broke. Now here was the choice, a 10-year-old washer with a family of four, it gave a good life before it broke, so do I replace or try to fix? I called a repair shop and told them what happened, and they would not touch it.O.K., Now I'm not rich, and currently out of work, so I had more time than money, So I purchased the spider arm, a new drum seal (a MUST HAVE) and 6 bolts (you have to order 6 of the spider bolts) if you just add one to your cart, you only get one. Now please don't try this repair unless you have the right tools, the capability to actually do it, and some help (getting it around) I moved the washer from the small laundry room to the bonus room next to the laundry, put down a tarp and started the repair. watch the video here, YouTube the repair because there are many models and all are not the same. When you actually get the tub out and undo al the bolts, you will be surprised that (in my case) the Spider arm was a corroded mess. I took it outdoors and power washed the inside of the drum and took off the spider arm (with a hammer) all 6 of the spider bolts broke off, so make sure you have new ones. as the drums dried in the sun, I took off the drain tube from the drum to the drain pump and cleaned that out (it was full of exploded spider parts) cleaned the filter, cleaned the pump, and thew our the water supply hoses (the were stiff and getting rusty) and preceded to reassemble the washer with a new arm, new gasket for the drum and cleaned everything as I went. This washer is a mold trap, so take advantage and clean everything out. Once assembled, I plugged it back in, and she runs like new. Points to note: Have Blue thread locker and re-coat all locked bolts (weights, motor, shocks), Grease the Spider shaft and ensure you replace the METAL washer between the shaft and the bearings. Triple check all hoses for tightness and proper replacement. Take your time on the front seal, it's not hard but like a puzzle to get back on, follow the videos. Take pictures before you take it apart - cameraphones are perfect for this, and it ensures you assemble the right way. 100 photos saves one mistake. Please know what you are getting into - it basically completely disassembles the entire washer. BUY THE SPIDER BOLTS (all 6) Good luck, took me two days, one to pull it out and apart and clean it up, overnight dry, and next day assembly. pros could do it in a few hours. 10-18 MM sockets, Screwdrivers, and pliers. I'm giving it a 5 on difficult, as for me it was a 3, but I'm old school and fix everything, if you don't have the tools, skills, or space, please either have someone do it for you or get a new machine.

I fixed this with valuable information/videos from AppliancePartsPros.com. I consider myself relatively good at repairing things but there is no way on earth I was going to attempt this UNTIL I put my washer model and problem in my search engine. The AppliancePartsPros video popped up and I watched attentively. Matt explained and showed things very clearly. And even gave links to purchase items on the website. This was three days before Thanksgiving after I had traveled all week with a massive amount of dirty clothes. Plus, I was in the early stages of the FLU. This was Monday. Despite the cramped setup, I opened it up going back and forth to the videos. Confirmed it was the spider in two pieces and badly corroded. This was made in 2008 and I bought it used as a set. Got on the phone with AppliancePartsPros.com to place the order and try to determine how quickly I might be to receive it without the additional expense of expedited shipping charges. I took a chance and the spider and o ring arrived Wednesday prior to Thanksgiving! Then my flu really kicked in, aches and pain plus constant headache! I would work a bit and then have to crash. No energy! But a lot of determination! Got everything thoroughly cleaned and started assembling. Fast forward to Saturday morning and the day had arrived. I reviewed everything and watched the video once again. I thought a test run was in order. I refrained from sliding it back in and kept the top and back panels off. I connected hoses, plugged it in, and crossed my fingers! It sounded pretty good but within 40 seconds I was sitting in a pool of water! With a flashlight, I located one of the many hose connections and failed to connect this one. I was able to connect it and secure the clamp without much problem. Then I started looking at things again and noticed I had failed to secure one of the bolts at top of one of the shocks! Took care of that immediately. Glad I had not buttoned up those panels yet! Then, I started it again. Took 45 minutes or so to run a complete cycle. NO PROBLEMS! And the spin cycle is SO quiet! Very satisfying. Did it without help too. My flu has gotten better too...... I figure I saved at least 2k, which is what a new set would have run. I wasn't going to just get a new washer and have a mis-matched set.

After I watched the repair video I was confident that I could do the repair myself. The video was very explanatory and very helpful. Everything when well and the repair was a success. Parts arrived right on time with the tracking. Definitely would use this resource again.