Andrew F Phoenix , AZ May 02, 2015 Needed to replace a broken flat screen stand I searched Google for a replacement stand for my TV model. I located Appliance Parts Pros during the search and using their online cross reference I located a replacement model. To confirm the information I used the site's online "Chat Support". The agent was very responsive and helpful. She confirmed that my selection was correct and reminded me that if it did not work I had up to a year to return the item. I placed the order and the item was shipped the same day. Even though I only paid for ground shipping the item arrived in two day. I removed the old stand with a screwdriver and installed the replacement with the same tool. The replacement stand worked perfectly. I am very satisfied with the service and support I received from Appliance Parts Pros. I am a first time customer and given the great support -- it won't be the last time. Read More... Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes Tools: Screwdrivers