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When we inspected the first time we found that Plactic had broken from the spiral part that for wards the ice. Also there were cracks in two places of other parts. There was a hole in the bottom of the bin. The new spiral was assembled and two new parts were replaced with help from the video and the diagram and the unit worked well. Two months later, ice maker would not forward any ice though the bin was full. We emptied the bin sand have ordered a new part or two in hopes that they will... Read more