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Found on-line troubleshooting guides. Checked motherboard, showed infinite ohms on heater/thermostat circuit. Took apart freezer compartment, found defrost heater element was toast. Got parts from Appliance Part Pros. Use their How-To videos and parts diagrams to replace heater and gasket. Put freezer back together, and refrigerator got cool. Read more
Discovered evap coil was frozen. Defrost heater was defective and needed replacing. Read more
Purchased new parts form Appliance Pro ,and installed them. Read more