Howard for Model Number SHP865WF5N/11 Rinse-aid dispenser leaked out the bottom from day one. Just had the dispenser unit (item #12008380) replaced by Bosch-recommended local repairer. Not only does the new one leak just like the old one (showed tech before he left; he said "Call Bosch then let me know what they say." After he left, tried running a load ... NOTHING works!!! Will call tech again tomorrow AM - but for now am EXTREMELY disappointed in Bosch support for their product. Any advice????
Answer Howard, it would be recommended that the unit is inspected for any loose wires, including the power cord in the back if the dishwasher was moved out from where it is installed. In regards to the new detergent dispenser 12008380, if the leak is coming from where the rinse aid door closes it would be likely that the gasket is not seating properly which can be caused by the door not locking in fully. The rinse aid door would need to be checked for proper alignment and that the gasket is set in proper alignment where it can seal in place. Read More... Answered by AppliancePartsPros.com | Wednesday, May 12, 2021