Albert Blanton for Model Number FFHS2311LWQA I cannot remove the door handle which has loosened on my Frigidaire refrigerator purchased on 10/09/2016. Following the instructions provided does not work. Handle cannot be removed by pushing straight up on the handle. If I cannot get a satisfactory resolution, I will have Lowes pickup the unit since Frigidaire customer service is worthless and I cannot repair the unit as instructed. My contacts with Frigidaire Customer Service was totally worthless. Lowes has been very helpful but are limited in what they can do. The picture here is not worthwhile in showing how the handle is secured.
Answer Albert, There should be set screws in the end cap of the handles, at both ends. You'll need an "Allen Wrench" to loosen and remove the handles. " Position freezer handle end caps over upper and lower pre-installed shoulder bolts that are fastened into door, ensuring the holes for the set screws are facing towards the refrigerator door. While holding handle firmly against door, fasten upper and lower Allen set screws with the Allen wrench. Repeat steps 2 and 3 to install refrigerator handle. Ensure the holes for the set screws are facing towards the freezer door. Ensure Handle Set Screws are Facing Each Other with Doors Closed". You may have to tap up on the bottom of the door handle(s) once the set screws are removed or loosened. Read More... Answered by AppliancePartsPros.com | Tuesday, March 21, 2017