Answer Hello Delores. You will need to check the solenoid 241675704 in the unit. If it is bad, it will cause the issue your having. If there is no power to it, then the dispenser board may be the issue with the unit. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html Read More... Answered by AppliancePartsPros.com | Thursday, December 17, 2015