Charles B. for Model Number HSS25GFPJWW On our GE side by side refrigerator, the ice maker works great and fills the ice bucket with ease. What does not work is the ice dispenser feature in the door. (As near as I can tell the auger does not go around). Also the water dispenser in the door for filling glasses with water does not work. (This all happened at the same time). At some point before this happened, all the ice froze together when we did not notice it, and we continued to try the ice dispenser activator. Did we burn out the motor that runs the auger? Even if we did burn that motor out, it should not have affected the water dispenser in the door. Did we burn out something in the main control board? Thanks
Answer Hello Charles, It sounds like the ice door may not be closing completely. This would cause frost to form on the dispenser motor and could also cause the dispense tube to freeze. WR62X10055 is the first suspect. You should also install a water tube heater WR49X10173. Read More... Answered by AppliancePartsPros.com | Tuesday, November 25, 2014