Mark for Model Number JVM1740DM1WW Thank you for your last answer but I'm still not sure whether I need the AP3993811 Control Panel or the AP3993872 smart board. Again, the error message is "keypad shorted service may be needed"
Answer Hi Mark. The tech. sheet does say that either parts can be defective. Technically speaking, change the keypad control first and see if this is all that was effected. It is part # WB07X11040. Then change the smart board afterwards. It is part # WB27X10934. If when you put on a part and it does not repair it , we have an excellent return policy if needed. At best in the technical field surrounded in this great age of technology, it gets complicated repairing failures just new to the industry. Thank You. Read More... Answered by AppliancePartsPros.com | Friday, December 30, 2011