Dan for Model Number wsm2700hbwww Hi. I have a stacked washer and dryer. The washer does not begin to agitate after filling with water. I usually hear the motor start, but it doesn't agitate. On a couple of occasions I did not hear the motor start. If I put it on spin cycle it does drain and spin. I took out agitator to inspect and do not see any obvious stripping or damage. Any idea what part it could be? I notice the drive block is often bought with an agitator assembly. Any way to check if the drive block is damaged?
Answer Dan, you could be looking at a timer not sending voltage to the motor to have it cause agitation, there may be a capacitor issue, or there may be a motor issue. With the power disconnected, you can test the timer by opening up the control, setting the timer to the failed position, and testing from connection pin 11 to pin 12 and pin 14 to pin 21. You will want to test these for continuity. One of those connection pairs should have continuity based on location of timer. If there is no continuity, then you have a timer failure [WH12X10164]. If continuity is found, then you may be looking at the motor or capacitor. To check if the drive block is damaged, you can look for how snug it is, look for stripped teeth, and if the drive block rotates independently of the transmission. Read More... Answered by AppliancePartsPros.com | Thursday, January 31, 2019