Customer Questions and Answers for Helix (Ice Bucket Auger) by Ge

This helix is the plastic spiral inside the refrigerator's ice bucket that works with the auger to move ice toward the crusher and dispenser. Replacing a worn or broken helix restores smooth ice dispensing and reduces jams.

• Surrounds the auger shaft in the ice bucket to advance cubes toward the crusher/chute
• Engages when the dispenser is activated to feed ice consistently
• Replace if cracked, stripped, or warped
• Symptoms may include little or no ice dispensing, intermittent dispensing, or grinding noises from the bucket

• Unplug the refrigerator and wear cut-resistant gloves; crusher blades are sharp
• Remove and empty the ice bucket; note the order/orientation of blades, spacers, and washers during disassembly
• Transfer components to the new helix in the same sequence; reuse existing hardware
• After reassembly, verify the auger turns smoothly by hand before reinstalling and testing