Carol November 14, 2020 for Model Number PSS26MSWASS My PSS26MSWASS makes ice, dispenses water, but not ice. I replaced the drive cup (which was cracked) per your video, but still the ice is not dispensing. What should I check next?
1 Answer Hello Carol, if the auger motor is running but no ice is dispensed, then there is a problem in the ice bin itself WR17X11447, take the ice bin out and turn the drive cup by hand to check. Read More...
Andy Lam March 23, 2018 for Model Number PSS26SGRESS I watch your video to replace the helix. But i can't remove the head section?? I loose the 2 taps on the sides, try to lift up, the section is hold down by screw ???? I can send you a picture if i have your email. Thanks
1 Answer Andy, There are no screws holding the head in the bin. Once you get the tabs where you can start lifting it then you would slowly use the flat blade screwdriver and working it up out of the bin slowly on either side. Read More...
Bvd September 24, 2014 for Model Number PSS26LGRC WW Hello, we are not getting ice and it sounds like the auger is binding up. Upon inspection one of the slots (looks like on the helix?) that one of the ends of the blade has broken off. How hard is it to replace this part? Looks like part #357 on your diagram that the ice blade is enclosed by the slots.
1 Answer Hello BVD. Changing the helix can be done but you will want to mark the parts as removed, especially the crusher blades. You will first remove the base of the bin by taking out 2 screws on each side of the bin. When you get removed you will turn the bin over and remove the screw holding the rod in place, paying close attention to the spring and how it is installed. Once this is done flip the bin back over and remove the auger from the housing by releasing the clips on the front of the bin housing top where the crusher housing goes into the bin. Once this is done remove the E clip and take the cover off. You will then need to remove the crusher blades making sure you mark them as they come off. Once that is done you can remove the helix and replace then reassemble the unit. Read More...
Brenda June 24, 2014 for Model Number PSS26MSWASS Is the helix the plastic part that supports the "forward" part of the auger? The plastic part which the ice actually travels through on its way through the crusher? How hard is that to replace? A repairman told me it was next to impossible and would take at least three hours. Is this true? Do you have detailed directions or a video for replacing whichever part it is that I am talking about? (Plastic cup at front of auger)
1 Answer Brenda, Changing the helix can be done but you will want to mark the parts as removed, especially the crusher blades. You will first remove the base of the bin by taking out 2 screws on each side of the bin. When you get removed you will turn the bin over and remove the screw holding the rod in place, paying close attention to the spring and how it is installed. Once this is done flip the bin back over and remove the auger from the housing by releasing the clips on the front of the bin housing top where the crusher housing goes into the bin. Once this is done remove the E clip and take the cover off. You will then need to remove the crusher blades making sure you mark them as they come off. Once that is done you can remove the helix and replace then reassemble the unit. Read More...
Paul May 08, 2014 for Model Number PSS26LSRDSS My drive cup broke and will order from you. But blade 3 pn the drive shaft auger was outside of the housing. Took apart and put back in the housing. But seems to be nothing to keep blades in place and in housing. No bushing in front of blade 1 just outside washer, lock nut and helix washer lock. Should there be a bushing between blade 1 and outside washer, lock nut and helix?
1 Answer Hello Paul, There is no spacer between the nut and the first blade. The nut should keep the blade from moving. I would look to the other end of the shaft for possible damage to the bin and/or the drive cup. Refer to the parts explosion at http://www.appliancepartspros.com/ice-maker-dispenser-parts-for-ge-pss26lsrdss.html for proper order of assembly. Read More...
1 Answer Hi. Let the ice bin warm to room temperatures. You have to remove the front cover off that covers the crusher blades in the front. There is a nut on the front of the auger that screws off and on counterclockwise direction. Make sure you lay out all the parts in order for reassembly. Helix part # WR17X11457. Thank You. Read More...
Ed August 11, 2011 for Model Number PSS26MSTDSS The helix on my icemaker spins freely and slides back and forth. It appears to be intact, so the question is whether I can just replace the helix lock in order to make sure it turns with the auger, or do I need to buy both the helix and the lock.
1 Answer Hello Ed. You will need to remove the helix WR17X11457 and see if it is broke. If not, and the lock WR17X11458 should fix the problem. Hope this helps. Read More...
Gary April 27, 2011 for Model Number GE GSS25XGPABB Fridge Hello, I just fixed my ice maker thanks to you guys (thank you for the exploded view or I would have been in trouble!)
Mike March 13, 2011 for Model Number GE PSS26SGRB SS Trying to figure out why my in-door ice dispenser doesn't work reliably. Is PN #AP3206383 ("Helix") supposed to be keyed onto the auger shaft, or is it supposed to spin freely on the shaft? It spins freely, making me wonder what useful purpose it serves.
1 Answer Hello Mike. The helix, it should not spin freely as it needs to turn with the auger shaft in order to draw ice into the crusher. The Helix is held in place by the plate helix lock WR17X11458 which is keyed to the auger shaft and thus turns along with the auger shaft. What can happen (along with normal wear and tear on the helix lock) is if for whatever reason some ice melts and refreezes, it can lock the helix in tight to the bottom of the tray. When you try to get some ice the motor turns the auger and due to the helix being frozen to the tray, it basically strips the key on the plate helix lock which then spins freely and does not draw ice into the crusher. You will need to relpace the helix and the helix lock if it is broke. Hope this helps. Read More...