Customer Questions and Answers for Dishwasher Detergent Dispenser Latch by Ge

Glenn, you need to make sure, the timer dial is in the off increment, or the mechanical latch will not latch and lock the door. I don't think the timer cam will be bad but it is a possibility, I would start by dismantling the door and checking the catch lever and the tension spring on the dispenser. Thanks and Good Luck.