Brian for Model Number GTW500ASN1WS Hello. My washer wouldn't spin because the drain pump started to go bad. I replaced the drain pump. Now the washer will spin on the drain/spin setting but not when the washer is set on a normal wash setting. I'm not sure if I need a new control board or a software update on my current control board. Any thoughts? Thanks.
Answer Brian, if no error codes appear when placed into error mode (knob set to 12 o'clock position then holding the start button for 10 seconds), and there is not excessive vibration when the washer spins in drain and spin, the failure would be in the main control WH22X38441C. Read More... Answered by AppliancePartsPros.com | Saturday, February 24, 2024