Customer Questions and Answers for Helix Lock Plate (Ice Bucket Auger), 1-Pack by Ge

This helix lock plate secures the ice bucket auger (helix) in the dispenser assembly so ice can move reliably to the chute. Replacing a worn plate restores positive drive and helps reduce jams, slippage, and grinding noises. What it does:

• Locks the helix to the drive so the auger rotates under motor power
• Maintains alignment of the auger/helix stack inside the ice bucket
• Helps prevent slippage that causes weak or no ice dispensing
• Can help address symptoms like no ice dispensing, auger not turning, or loud clicking/grinding from the bucket

• 1 helix lock plate

• Unplug the refrigerator and remove the ice bucket before servicing
• Note the order and orientation of blades, spacers, and hardware during disassembly
• Transfer/install the plate in the same orientation; tighten fasteners snug, not overtight
• Crusher blades and edges are sharp—wear cut-resistant gloves