Customer Questions and Answers for Water Line Sleeve by Ge

Hello Jorge, Sounds like you need to adjust your temperatures. The controls only give a general idea of where to set them. I recommend setting the temperatures using a freezer thermometer. Set it in the freezer compartment and don't check on it until first thing in the morning after it's been closed all night. You should have the thermometer setting in a position where you can read it without touching it. If the freezer drops below 0°F, set the control to a warmer setting. Be aware that refrigeration is a slow process. If you make more than one setting adjustment within a 24 period, you are essentially lost and will not be able to predict what average temperature the unit will run at. It takes about three to zero the temperature in and then you can move the thermometer to the fresh food side. The temperature in the fresh food side should be adjusted to 35°F to 38°F. This takes about three days also to zero in. Then move the thermometer back to the freezer side and make sure the next morning that the fresh food adjustments have not changed the freezer temperatures to below zero. There is also the possibility that there is a void in the insulation in the freezer door. Let's hope this isn't the case as it would require the replacement of the door. This is rather costly so adjust your temperatures first. Let us know if we can assist further.