Customer Questions and Answers for Door Recess Spring by Ge

Oldchessbook, You most likely have a solenoid problem, But you'll need to dismantle the dispenser assembly to check, This should help you out, " The dispenser assembly consists of the interface, display board, dispenser shield, and duct door functioning parts. The dispenser interface can be removed to access the display board and the dispenser shield mounting screws. The interface is held in place by 4 tabs that hold it to the dispenser recess. To remove the interface, it is necessary to grasp the bottom lip of the interface on either side and gently pull it towards you. There are 3 wire harnesses connected to the display board. Note: The interface and display board are replaced as a complete assembly. When assembling, insert top tabs into the top of dispenser recess fi rst, then snap the bottom into place.The dispenser shield can be removed to access the cradle switch, duct door, duct door solenoid, and dispenser LED lights. The dispenser shield is attached to the dispenser recess with 4 Phillipshead screws. Note: The dispenser LED lights cannot be replaced individually. The dispenser shield and LED lights are replaced as an assembly. Check model number for correct assembly." At this point, you'll have access to the solenoid, spring and flapper, and will be able to determine the issue and repair the unit. Good Luck and Thanks.