John for Model Number TFX22PPBGAA The top shelf of my refrigerator freezes liquids. The rest of the refrigerator/freezer works fine. Since it's only the top shelf that freezes, is the problem the thermostat or possibly something else? If it's the thermostat only, the part is WR9X599, which I can't locate. If it is the thermostat, is there a generic part for my G.E. refrigerator? Someone said because its an isolated incident on the top shelf only, it may be the air flow fan or something else. Thank you
Answer Hello John, This is going to be an air circulation issue, most likely caused by the way the refrigerator is loaded. I'm sorry about the way this sounds since I am not trying to blame you, but the cold air from the freezer side enters the fresh food section and has to mix with the warmer air in the fresh food side. Items closer to the inlet duct from the freezer side will tend to try to freeze if the air cannot circulate properly through the fresh food side and back to the freezer side through the lower duct back into the freezer side. If the temperatures are about 0°F to 10°F on the freezer side and the fresh food side measure about 35°F to 38°F, the temperatures are correct and the air circulation just needs to be improved by spacing items in the fresh food side differently so the air temperatures can mix more evenly. It does not sound like the fresh food temperature control WR9X599 will be an issue. By the way, you cannot locate this part because it has been discontinued by the manufacturer and no satisfactory substitutions have been provided. Thank you for your patience and understanding in this matter. Read More... Answered by AppliancePartsPros.com | Tuesday, October 17, 2017