Jill for Model Number wjrr4170g2ww Our washer will intermittently have a problem where the water keeps flowing through the tub (it continues to fill and drain simultaneously), never engaging the agitator, or spin cycle. This will cause our water heater to run out of hot water, and if we're not careful, overload our sump pump, causing our basement to flood. This seems to happen more frequently on the largest load setting, with possibly heavier items. The control knob and backing plate for the control knob has also been damaged by a previous owner in a way that forces us to use two hands, pressing down the knob and turning the backing plate (the backing plate is warped) together to start a load. Could our problem be the timer? Backing plate and/or knob? Or all of the above? Thanks for any help!
Answer Jill, it would be recommended that the drain hose is checked to ensure that only 6-8" is placed in the standpipe as any more can cause a vacuum effect, siphoning out water as it fills (if the drain pump is not activating). If the drain pump is activated during this time, the failure would be in the timer WH12X10348. Unfortunately, this part has been discontinued by the manufacturer and is no longer available. Read More... Answered by AppliancePartsPros.com | Sunday, February 6, 2022