David M. for Model Number WM2487HRM The detergent bleach dispenser/tray are working except the softener tray. I think the dispenser is plugged up cause every other tray is filling up with water and siphoning out, but the softener tray has no water. I ran water to see if the softener side, and it siphon the softener out of the tray when it was not in the washer.
Answer Hello David, Two things will play a big part in the proper operation of this assembly: The softener assembly should be kept clean and free of any build-up of softener, and Since the softener will thicken up and is made of 80 to 90% clinging animal fat, diluting with warm or hot water before pouring it into the dispenser cup is necessary for proper dispensing from the cup. Read More... Answered by AppliancePartsPros.com | Thursday, November 6, 2014