Matthew H for Model Number WM2455HG I ordered a part online (not from you guys which may be my issue) and installed it. I was getting a DE code and washer will not lock. I put new part in and still get DE code. I can hear latch clicking but it still will not lock. Is there a possibility that the new part is faulty? Is there a way to check? If my control board was bad I wouldn't be getting the signal to make it click would I? Also, if I hold the door open should I see the latch move when it is trying to engage? I hear the clicking but can 't see any movement. Thank you.
Answer Matthew, While it is possible that the door lock that you received is faulty you will also want to check to make sure that there is no damage to the door strike on the unit. The door lock is the most likely cause for this issue of not locking. Read More... Answered by AppliancePartsPros.com | Thursday, August 3, 2017