Customer Questions and Answers for Refrigerator Ice Bucket Assembly by Samsung

Tom, There is a water pipe heater for this tube. You will want to make sure that there is proper voltage going to the ice water pipe heater. You would need to test the main control board connector CN51 Pin 2 (brown wire) to Connector CN79 Pin 9 (Orange Wire). There should be 12 VDC at this location and if there is no proper power then the issue will be the main control board and if there is proper power then the heater would need to be replaced. The only way to replace the heater will be to replace the door of the unit.