John for Model Number RFG238AARS/XAA This refrigerator model uses filter head assembly DA97-06317A. The most recent filter (aftermarket I've bought before) does not fill with water and rotates only 1/8 turn on installation. A new Samsung filter for this unit will not turn at all. With or without a filter installed, the fresh water and ice dispensers work. Before I replace the filter assembly (I'd prefer not to buy and return if it doesn't solve my problem, naturally), do you assess that the problem is with the filter head assembly? I can see no obvious flaws when a turn it enough to look into the assembly's vertical axis. Thanks.
Answer Hello John based on your description and the symptom, yes, the problem is within the filter head assembly, the fix will be to replace DA97-06317A. Read More... Answered by AppliancePartsPros.com | Wednesday, April 8, 2020