Thomas for Model Number RFG298HDRS/XAA After the last hurricane passed the top ice maker of my Samsung refrigerator stopped working. The power had gone off and on several times. I removed the top ice maker and it had 9 ice cubes standing up ready to dump it also had 9 cubes laying at the bottom of the maker. When I removed the ice maker I saw that it also had ice under the 9 cubes at the bottom. I think the frozen ice at the bottom prevented the mechanism from dumping. I thawed it out and reinstalled it and turned it on. Hours later I took the ice draw out. It had dumped ice cubes about 3 times and stopped making ice. I took it out as before and it looked the same as before.It was stuck again and not making ice. What could be the problem?
Answer Thomas, The more likely issue is the ice maker is overfilling, causing the cubes to stick to the bottom of the ice maker. That is usually caused by a "weak", damaged valve solenoid, or low water pressure. The fill valve "VALVE IS NOT AVAILABLE SEPARATELY PER FACTORY" so you will need to order the DA97-11435A / DA97-11435A Assy Case-Water Filter, if you haven't yet, you may want to replace the water filter as well. Read More... Answered by AppliancePartsPros.com | Monday, October 21, 2019