Customer Questions and Answers for Water Guide Assembly by Samsung

Bill, You will want to pull out the detergent drawer and look inside the dispenser housing at the top. There are ports at the top of the housing that you will want to make sure that it is clean and the ports are not clogged. If clogged it will cause the issue of the unit not dispensing the fabric softener. You will also want to check to see if there are any error codes stored by putting the unit into a diagnostic mode.