Diane for Model Number Whirlpool RF262LXSB4 First sign of a problem was that the light stayed on saying a burner was still on. That was yesterday. The burners still worked, as well as the oven. The next day, the light was still on saying a burner was on but again burners not on, but burners did not work either, and the oven did not work... seconds later lights out for the whole unit. No clock, no burner on light, no nothing. My dad checked to make sure power was getting to the unit, and also checked to see if the power cord had gone bad. It seems to be computer issues, but I am not the whirlpool repair man. I was thinking of ordering the control panel thing, and it looks like it might pop in and out. but not sure. there were no error codes, and of course, no power when I wanted to do the diagnostics. I mean, i had power, just the unit was dead. I was purchased April 2008
Answer Diane, It sounds like you are having 2 different issues. The first issue of the light staying on saying that the element is on, if it is the hot surface indicator light then the issue would be in one of the elements. If it is the cooktop on indicator then problem is in one of the infinite switches. For the control board not operating it would be an issue with the control board assembly which would need to be replaced. To test the infinite switches you would check from P to chassis ground for 120vac. If there is voltage then the switch is bad. On the elements you would check from H to Chassis ground. These connection points are the neutral side and should not have power with the switches in the off position. Read More... Answered by AppliancePartsPros.com | Friday, March 29, 2013