Juan P. for Model Number MFD2561HES I had the Control board replaced numerous times under extended warranty over the last 7 years. The new boards always end up failing and I lose all function control of temperature, door alarm etc. Curently out of warranty and needing to replace the board again. Why do these boards keep failing? I can replace myself easily, but for 178 per board I would like more assurance it will last more than a few weeks. Reminds me of the magnetron on my GE built in microwave that died every 6 months for 5 years until GE offered us a discount on a new unit.
Answer Hello Juan, The quality and design of the machine was entirely the responsibility of the manufacturer and as far as telling you why a specific electronic board on your unit keeps failing, I would either have to be a fortune teller or a liar. The fact is, if it is man made, it is prone to failure. The more complicated the design of the circuit, the higher the likelihood of a failure. I know I haven't been much help up until now, but I can make you a promise. If you order a part from us and it fails in the first 365 days, (one full year from the date of order), we will replace the part without a charge for the part. The only fee due would be the shipping. And yes, this does include ANY part you order from us, even electronic parts. You also have a full year to return any part you don't want, even if it has been installed. So you see, there isn't a lot of chance on your part in doing business with us. Read More... Answered by AppliancePartsPros.com | Thursday, August 2, 2012