Customer Questions and Answers for Electronic Control Board by Whirlpool

Hello Cliff, This sounds like a bad electrical connection. Here's what to try. Discontinue the power supply to the unit. Open the lower door and remove the two screws, (one on each side), that holds the trim on. Pull out and down on the trim to remove. Now remove the two screws from the outside edge that holds the control panel on. Pull it out a hair and raise it straight up to remove it so you can gain access to the control area. Remove the ribbon cable and, using the eraser end of a pencil, rub the electrical traces in the same direction as the traces run. This is the best way I have found to clean the connections. Reinstall the ribbon cable and reassemble the unit. Re-establish the electrical supply to the unit and test. If this didn't solve the issue, you will either have to replace the clock assembly or the control panel. Normally if this doesn't work, it's the clock assembly that has the issue.