Pirate for Model Number WTW5100VQ0 Hello! So the agitator on my Whirlpool WTW5100VQ0 is moving slowly. The bottom agitator moves back and forth as it should and the upper agitator moves as it should. I just installed a new cam kit on the upper agitator. So now, after the water has filled the tub and begins the washing cycle, the clothes stay stationary, while the agitator is doing it's thing, slowly. It seems like the agitator is not getting enough "power" to push the clothes around. I've tested this three times, once with a small amount of clothes and again with a heavier load of clothes, then finally with no clothes and there is not a lot of splashing action as there once was. I get the same result each time. I checked the drive motor coupler and it was in good condition. The machine will spin and rinse as it should. The slow moving agitator is my only problem. I will say before this the washer was working perfectly prior to this. One day after washing around 5 regular loads of clothes and upon starting my 6th load, I noticed a loud grinding sound - like plastic rubbing against plastic maybe? This occurred while the machine was in the wash cycle. I thought maybe something had gotten caught under the agitator, so I turned the machine off and tried to move through the clothes to try to feel for something amiss. I did find the clothes were violently twisted around the agitator - so very badly that it took about 20 minutes to untangle it all. I then turned the machine to the rinse/spin cycle, so I could get the clothes out and inspect the machine further. After watching some repair videos, I decided to install a new cam kit in the top agitator as the dogs were definitely stripped. However, this did not fix the issue. I am not sure what to do now. Any help would be much appreciated. Thanks!
Answer Pirate, This issue sounds as though this will be a stripped agitator that is not allowing the unit to rotate properly. If the agitator checks ok then this would most likely be a motor that the high side winding is not working. Read More... Answered by AppliancePartsPros.com | Thursday, February 23, 2017