Shannon for Model Number GSC25C4EYY03 Ice dispenser not working on a Whirlpool side by side refrigerator model GSC25C4EYY03 . The ice maker makes ice and drops it into the bin and my ice chute’s external door opens and closes but it will not dispense (drop) ice out of the chute. I have replaced the auger motor but I don’t hear or see it engage the coupling (ap6006687) I noticed that the plastic around the coupling and ice chute is broken. Will replacement of the chute (ap6880664), drive shaft seal (ap6006175), and seal (ap6018839) fix the problem or are there other things I should be looking at? Thank you
Answer Shannon, replacing the chute will ensure that it doesn't affect the stability of the auger shaft, however, it would not stop the motor from trying to operate. It would be recommended that the wires to the auger are inspected for corrosion as this can prevent voltage from getting to the motor. The first thing to check would be testing the ice dispenser paddle WPW10370594 for continuity when pressed. If there is not continuity, it would need to be replaced. If there is, the next step would be inspecting the wires at the door hinge for a broken section then testing the main control W11088499. Using a meter at the connection P3 while the dispenser paddle is pressed, there should be 140VDC when testing from the grey wire at pin 8 to the blue wire at pin 7. If there is but the voltage does not reach the auger motor, there is a broken wire between the control and the motor. If there is not voltage but the water dispenser works properly, the failure would likely be in the main control. Read More... Answered by AppliancePartsPros.com | Sunday, October 10, 2021