Keith for Model Number wtw4950xw0 I took the lid lock off of the lid to watch the operation of my washer. What I found is the washer is not agitating. It spins fine but will not wash the clothes. It sounds like it is and operates ok but like I said the tub and small agitator do not move. What is the problem? Does this sound like the transmission or something else? Please help.
Answer Hello Keith, This can be the motor, the shift actuator, or the gearcase. The recommended way of diagnosis is by using the diagnostic test modes built into the control. The tech sheet contains the test procedures for pinpointing the units' issue. This is usually found in a plastic ziplock baggy adhered to the inside of the front panel of the unit. Page 2 starts the diagnostic procedure. Read More... Answered by AppliancePartsPros.com | Tuesday, November 4, 2014