Customer Questions and Answers for Suspension Spring Hook (Washer) by Whirlpool

This suspension spring hook connects a tub suspension spring to the washer frame, helping support and center the wash basket. Replacing a worn or missing hook can reduce shaking, banging, and off-balance interruptions during spin.

• Secures one end of a suspension spring to the cabinet/base
• Helps control tub movement and absorb vibration during agitation and spin
• Failure signs include excessive vibration or banging, tub leaning/sagging, or frequent out-of-balance stops

• Disconnect power and water; wear gloves and eye protection
• Access the suspension area per model; support the tub to relieve spring tension
• Use pliers or a spring tool to remove the old hook; note orientation and mounting location
• Seat the new hook fully and ensure the spring is engaged securely before reassembly and testing