Mike for Model Number jes9800aaw The left rear double burner inner and outers both heat up even when the switch is on the inner only setting. Also, the numbers 6 & 7 on the keypad are unresponsive.
Answer Mike, Apparently the P2 and the no. 4 and 4A contacts inside the infinite switch 12002125 / 12002125 are damaged and supplying L2 power to both element ribbons when the switch is in any "on" position. For the no. 6 and 7 keypad issue, you can remove the control panel, carefully disconnect the keypad ribbon from the control board, and clean the end of the ribbon with a clean rag and rubbing alcohol. Carefully reinsert the ribbon into the control board connection, reapply power and test the keypads for operation. If the problem persists you'll need to replace the control panel WP74005748 / 74005748. Read More... Answered by AppliancePartsPros.com | Thursday, January 4, 2018