Jeff for Model Number MVWC565FW1 A couple of weeks ago I asked this question and received this answer which seemed plausible: I had to replace my door lock W10682535 with a new assembly W11307244. The problem I am having is that the strike does not seem to fit into the new lock. Is there a ew strike that I need to use? Thank you Jeff for Model Number MVWC565FW1 ANSWER Hello Jeff, The new door lock is probably in the locked position. There are two ways to correct this. You can use a wooden popsicle stick to force the door lock assembly open, (the easy way), or you can go into the electronic controls and force the door lock open using the commands on the tech sheet. This is much more difficult and few customers have success this way without calling us for technical assistance. However. I checked the lock several times and it was in the unlocked position. I determined that after examining both lock assemblies that even though they are very similar there is a slight difference where the strike engages the lock and in the new assembly (W11307244) the opening is slightly narrower and is indeed narrower enough that the strike is unable to fir into the lock. The part # for the strike is W10714899. So I thought maybe there was a new strike for the narrower latch and I found a reference to another strike that now replaces the original strike and is W10837741 and so I ordered that strike. Well I got the part today. It came in a sealed plastic bag that stated it was a genuine Whirlpool Factory Certified Part and had the part # W10837741 imprinted on the bag. However when I opened the bag the part that was in there was W10714899 which was the same strike I already had that did not fit. So I am becoming very frustrated ate this point and don't understand why I can't fined the correct strike that fits the new lock. Thank you!!
Answer Jeff, It is possible that the wrong latch assembly was placed in the bag but unfortunately, we are not showing any information on there being a change to the part that would cause the strike to not work. Read More... Answered by AppliancePartsPros.com | Friday, January 29, 2021