David A for Model Number KSSC42QTS02 My KitchenAid refrigerator has had several problems. I first replaced the main control circuit board, then the ice maker chute dispenser door and motor. Now, it seems the auger motor is either stripped or somehow disconnected. It makes a sound, but i can't see that it's spinning the hex driver rod (whatever it's called) that drives the auger above it. I'm wondering whether it has had some moisture get into it and is freezing up. If it needs replacing, are there instructions and/or a video? The chute door motor and chute required taking the stainless steel skin off the door just to access it. I'm thinking I will need to do the same to get to the auger motor. I don't want to buy it until I know I can make the repair.
Answer David, The ice dispenser motor is relatively easy to replace. You will need to remove the ice bin and under this bin where the shaft comes through the door you will remove those 2 screws with a 1/4" ratchet. Once this is removed lift out the shaft, then if you follow the door down to the first shelf below the icemaker bin and if you look up from that shelf there is a cover. Remove the cover and you will have access to the motor. Read More... Answered by AppliancePartsPros.com | Monday, August 10, 2015