Diane for Model Number GVW9950KQ Hello, Called your place of business Thursday 1/1/2015 and discussed with the telephone staff but all in all they suggested I write out the problem for the techs. Used the Whirlpool Calypso Washing machine Wednesday - washed a load and Thursday AM went to pull the clothes out and dry them and the sensor board (instead of being off) it was showing it was set for Normal load @ 42 minutes. I tried to cancel but it wouldn't clear. I pulled the plug - waited a short while- plugged it back in and the 42 Minutes came up again. We got this machine around 2002 I believe and it had a problem when under warranty with the control panel which got replaced. My husband took the control panel off the machine and checked all connections, checked the ribbon connections from the control panel - didn't find any bent pins in the ribbon connections. Checked the drain (as suggested by the telephone staff) but there was no clogs. We reassembled everything - now when you plug it in and touch the Normal load button or any of the other buttons, nothing happens. When you touch the Stop/Cancel button the normal load button lights and the display shows 42 minutes. When you touch any other button - nothing happens. If you hit the Stop/Cancel button you will get a beep and the lights and display will go off and turn back on quickly. We read another post and used our Multimeter to check for continuity: As your post stated – (You will need to test the ribbon cable across pins P11-1 and P12-5 and press the start button and see if it closes for continuity.) We got NO response. It looks like we need a Control Panel, is the one we need on this page? Or what do you suggest? http://www.appliancepartspros.com/whirlpool-control-panel-assembly-8563809-ap3884746.html Thanks Diane
Answer Diane, The model number listed is not coming up as a valid model. I believe that it should be a GVW9959KQ but should have a number at the end. We need a complete and valid model to be able to determine if the control panel is still available for this unit. Read More... Answered by AppliancePartsPros.com | Tuesday, January 6, 2015