Customer Questions and Answers for Spring, Cup Lid by Whirlpool

Cathy, If you remove the screws around the interior door and lift it up you will be able to see if the spring WPW10116816 is still attached to the latch lever. This would be the most likely spring that would cause the issue but if you push the latch down and the door is still not opening then you would want to replace the spring for the door which is part WPY912547 as this would be the only cause for the door not opening.